What To Know
- Whether you’re an importer, exporter, or simply curious about the whereabouts of your package, this comprehensive guide will provide you with all the necessary steps and tools to track your Qatar Airways cargo effectively.
- If you encounter any issues tracking your shipment or have any questions, don’t hesitate to contact Qatar Airways Cargo customer service.
- If your shipment is damaged or lost, report the incident to Qatar Airways Cargo customer service immediately.
Tracking your Qatar Airways cargo shipments is crucial to ensure timely delivery and peace of mind. Whether you’re an importer, exporter, or simply curious about the whereabouts of your package, this comprehensive guide will provide you with all the necessary steps and tools to track your Qatar Airways cargo effectively.
Step 1: Identify Your Air Waybill (AWB) Number
Your AWB number is a unique identifier assigned to each cargo shipment. It can be found on the cargo invoice, shipping label, or email confirmation. Having your AWB number ready is essential for tracking your shipment.
Step 2: Visit the Qatar Airways Cargo Website
Head over to the Qatar Airways Cargo website at https://www.qrcargo.com/. Once there, click on the “Track” tab located on the top navigation bar.
Step 3: Enter Your AWB Number
On the tracking page, enter your AWB number in the designated field. Ensure that you enter the number correctly, including any dashes or spaces.
Step 4: View Shipment Details
Once you enter the AWB number, click on the “Track” button. The website will display detailed information about your shipment, including its current status, estimated delivery date, and any recent updates.
Step 5: Set Up Shipment Notifications
To receive regular updates on your shipment’s progress, you can set up email or SMS notifications. Simply click on the “Notify Me” tab on the tracking page and provide your contact information.
Step 6: Contact Customer Service
If you encounter any issues tracking your shipment or have any questions, don’t hesitate to contact Qatar Airways Cargo customer service. You can reach them via phone, email, or live chat.
Step 7: Use Third-Party Tracking Tools
In addition to the official Qatar Airways Cargo website, there are also third-party tracking tools available online. These tools can provide additional features such as shipment history, estimated transit times, and real-time updates.
Frequently Asked Questions
How long does it take to receive my shipment?
Delivery time depends on the destination, shipment size, and service selected. You can check the estimated delivery date on the tracking page.
Can I track my shipment using my mobile device?
Yes, you can track your shipment using the Qatar Airways Cargo mobile app available for iOS and Android devices.
What should I do if my shipment is delayed?
Contact Qatar Airways Cargo customer service immediately to inquire about the delay and arrange for alternative delivery options if necessary.
Can I change the delivery address for my shipment?
Yes, it is possible to change the delivery address before the shipment arrives at its destination. Contact Qatar Airways Cargo customer service to make the necessary arrangements.
What happens if my shipment is damaged or lost?
If your shipment is damaged or lost, report the incident to Qatar Airways Cargo customer service immediately. They will initiate an investigation and assist you with the claim process.
