What To Know
- Check for updates on flight delays or cancellations on the Air Canada website or social media.
- How do I request a refund for a canceled flight.
- Yes, Air Canada allows pets in the cabin or cargo hold for a fee.
Need assistance with your Air Canada booking, flight information, or baggage concerns? This comprehensive guide will provide you with all the necessary methods to contact Air Canada’s customer service team effectively.
1. Phone Support
- Customer Service: 1-888-247-2262
- Toll-Free (US and Canada): 1-800-738-2783
- International: +1-514-393-3333
Hours of Operation:
- Monday-Friday: 7:00 AM – 12:00 AM EST
- Saturday-Sunday: 9:00 AM – 9:00 PM EST
2. Online Chat
- Visit the Air Canada website (www.aircanada.com).
- Click on “Contact Us” in the footer.
- Select “Live Chat” and follow the prompts.
Hours of Operation:
- 24 hours a day, 7 days a week
3. Email
- Send an email to customercare@aircanada.ca.
- Include your contact information, flight details (if applicable), and a detailed description of your inquiry.
Response Time:
- Email responses typically take 2-3 business days.
4. Social Media
- Twitter: @AirCanada
- Facebook: Air Canada
- Instagram: @aircanada
Hours of Operation:
- 24 hours a day, 7 days a week
5. Airport Kiosks
- Visit any Air Canada airport kiosk.
- Speak to a customer service representative in person.
Hours of Operation:
- Vary depending on airport location.
6. Travel Agent
- If you booked your flight through a travel agent, you can contact them directly for assistance.
7. Head Office Mailing Address
- Air Canada Customer Relations
- P.O. Box 64293, Mississauga, ON L5N 6J3
When to Contact Air Canada
Contact Air Canada customer service for:
- Flight bookings and changes
- Seat assignments and upgrades
- Baggage inquiries
- Refund and cancellation requests
- Special assistance needs
- Flight delays and cancellations
Tips for Contacting Air Canada
- Have your flight details (ticket number, flight date, etc.) ready when contacting.
- Be clear and concise in your communication.
- Be patient and understanding, especially during peak hours.
- If you have a complex inquiry, consider using the phone or email for more detailed support.
What to Expect When Contacting Air Canada
- Courteous and professional customer service representatives
- Prompt assistance with most inquiries
- Resolution of your issue within a reasonable timeframe
Alternatives to Contacting Air Canada
- Air Canada App: Download the Air Canada app for mobile access to flight information, check-in, and customer support.
- Text Messaging: Send a text message to 1-800-738-2783 with your flight details and inquiry.
Beyond Reach: What to Do If You Can’t Contact Air Canada
If you are unable to reach Air Canada through the methods described above, you can try the following:
- Visit the Air Canada website for self-service options.
- Check for updates on flight delays or cancellations on the Air Canada website or social media.
- Contact your travel agent or credit card company for assistance.
FAQ
1. How do I check in for my flight online?
Visit the Air Canada website and enter your ticket number or flight details.
2. What is the baggage allowance for my flight?
Baggage allowance varies depending on your fare class and destination. Check the Air Canada website for details.
3. Can I change my flight after booking?
Yes, you can change your flight online or by contacting Air Canada customer service. Change fees may apply.
4. How do I request a refund for a canceled flight?
Contact Air Canada customer service via phone or email to request a refund.
5. Can I bring my pet on board?
Yes, Air Canada allows pets in the cabin or cargo hold for a fee. Contact Air Canada customer service for details.
