What To Know
- To do this, you’ll need to complete a Missing Miles Claim Form, which can be found on the Qatar Airways website.
- If you’re claiming miles for a flight that you booked through a travel agent, you’ll need to provide a copy of your confirmation email from the agent.
- By checking your account activity, contacting customer service, and filing a missing miles claim, you can get your missing miles back and start enjoying the benefits of Qatar Airways’ loyalty program.
Missing miles can be a frustrating experience, especially when you’re counting on them to redeem for rewards. If you’ve noticed that your Qatar Airways account is missing miles, don’t worry. There are several ways to claim them and get back on track to earning free flights and upgrades.
Check Your Account Activity
The first step is to check your account activity to see if the miles were actually earned. Sometimes, miles may take a few days or even weeks to post to your account. You can view your account activity by logging into your Qatar Airways account and clicking on the “My Account” tab.
Contact Qatar Airways Customer Service
If you’ve checked your account activity and you’re still missing miles, you can contact Qatar Airways customer service. You can do this by phone, email, or live chat. Be prepared to provide your account number and details of the missing miles, including the date and flight number.
File a Missing Miles Claim
If you’re unable to resolve the issue with customer service, you can file a missing miles claim. To do this, you’ll need to complete a Missing Miles Claim Form, which can be found on the Qatar Airways website. You’ll need to provide detailed information about the missing miles, including the date and flight number.
Provide Supporting Documentation
To support your claim, you may need to provide supporting documentation. This could include a copy of your boarding pass, ticket stub, or confirmation email. If you’re claiming miles for a flight that you booked through a travel agent, you’ll need to provide a copy of your confirmation email from the agent.
Track the Status of Your Claim
Once you’ve filed a missing miles claim, you can track its status online. To do this, log into your Qatar Airways account and click on the “My Claims” tab. You’ll be able to see the status of your claim and any updates.
Be Patient
It’s important to be patient when filing a missing miles claim. It can take several weeks for Qatar Airways to process your claim and credit the missing miles to your account.
What to Do If Your Claim Is Denied
If your claim is denied, you can appeal the decision. To do this, you’ll need to provide additional documentation or information that supports your claim. You can also request a review of your claim by a supervisor.
Summary
Claiming missing Qatar Airways miles can be a straightforward process if you follow the steps outlined in this guide. By checking your account activity, contacting customer service, and filing a missing miles claim, you can get your missing miles back and start enjoying the benefits of Qatar Airways’ loyalty program.
Information You Need to Know
Q: How long does it take to process a missing miles claim?
A: It can take several weeks for Qatar Airways to process a missing miles claim.
Q: What documentation do I need to provide to support my claim?
A: You may need to provide a copy of your boarding pass, ticket stub, or confirmation email.
Q: What should I do if my claim is denied?
A: You can appeal the decision by providing additional documentation or information that supports your claim.
