What To Know
- You can find your BRN in the confirmation email you received after booking your flight or on your e-ticket.
- If you need to make changes to your flight, you can do so through the China Southern Airlines website or by contacting the airline’s customer service.
- In case you need to cancel your flight, you can do so through the China Southern Airlines website or by contacting the airline’s customer service.
China Southern Airlines, one of the leading airlines in the world, offers a seamless and convenient way to check your flight ticket. Whether you’re a seasoned traveler or a first-time flyer, this guide will provide you with all the necessary steps and tips to easily access your ticket information.
Booking Reference Number: The Key to Your Ticket
Every China Southern Airlines ticket is associated with a unique Booking Reference Number (BRN). This 6-digit alphanumeric code is crucial for retrieving your ticket details. You can find your BRN in the confirmation email you received after booking your flight or on your e-ticket.
Online Check-In: A Swift and Convenient Option
For a quick and hassle-free way to check your ticket, use the China Southern Airlines website or mobile app. Here’s how:
1. Visit the China Southern Airlines website (https://www.csair.com/en/) or download the mobile app.
2. Click on “Check-In” and enter your BRN and last name.
3. Select your preferred seat and baggage options.
4. Complete the check-in process and receive your boarding pass.
Airport Check-In: Traditional yet Reliable
If you prefer a more traditional approach, you can check in at the airport. Simply proceed to the China Southern Airlines check-in counter and present your passport and BRN. The check-in agent will assist you with your ticket verification and boarding pass issuance.
Ticket Status: Monitoring Your Flight
To stay updated on your flight status, you can use the China Southern Airlines website or mobile app. Here’s how:
1. Visit the China Southern Airlines website or download the mobile app.
2. Click on “Flight Status” and enter your flight number or departure and arrival cities.
3. View real-time information on your flight, including boarding time, departure and arrival times, and gate number.
Ticket Changes: Modifying Your Itinerary
If you need to make changes to your flight, you can do so through the China Southern Airlines website or by contacting the airline’s customer service. Here’s how to make changes online:
1. Visit the China Southern Airlines website and log in to your account.
2. Click on “My Trips” and select the flight you want to change.
3. Follow the instructions to make the desired changes and pay any applicable fees.
Ticket Cancellation: Ending Your Trip
In case you need to cancel your flight, you can do so through the China Southern Airlines website or by contacting the airline’s customer service. Here’s how to cancel your ticket online:
1. Visit the China Southern Airlines website and log in to your account.
2. Click on “My Trips” and select the flight you want to cancel.
3. Follow the instructions to cancel your ticket and receive a refund or credit.
Ticket Refund: Getting Your Money Back
If you’re eligible for a refund, you can request one through the China Southern Airlines website or by contacting the airline’s customer service. Here’s how to request a refund online:
1. Visit the China Southern Airlines website and log in to your account.
2. Click on “My Trips” and select the flight you want to request a refund for.
3. Follow the instructions to submit your refund request and provide necessary documentation.
What People Want to Know
Q: Where can I find my Booking Reference Number (BRN)?
A: Your BRN can be found in the confirmation email or on your e-ticket.
Q: Can I check in online for all China Southern Airlines flights?
A: Yes, online check-in is available for most China Southern Airlines flights.
Q: How can I change my seat assignment?
A: You can change your seat assignment during online check-in or at the airport check-in counter.
Q: What is the cut-off time for online check-in?
A: The cut-off time for online check-in varies depending on the flight. Generally, it’s recommended to check in 24 hours before departure.
Q: Can I cancel my ticket online?
A: Yes, you can cancel your ticket online if it’s eligible for cancellation.
