What To Know
- According to Regulation 84/98, Air Canada must not keep passengers on board an aircraft for more than 90 minutes without providing an update on the situation and an estimated departure time.
- Keep a record of the time spent on the tarmac, any announcements made by the airline, and any expenses incurred due to the delay.
- According to Regulation 84/98, Air Canada cannot keep passengers on the tarmac for more than 90 minutes without providing an update on the situation and an estimated departure time.
Air travel can be a convenient and efficient way to reach your destination, but it’s not always a smooth ride. One potential inconvenience that passengers may encounter is extended tarmac delays. Understanding your rights and knowing how long Air Canada can legally keep you on the tarmac is crucial for navigating these situations. In this comprehensive guide, we will delve into the regulations, exceptions, and strategies for handling prolonged tarmac delays.
The Law: Federal Regulations and Air Canada’s Obligations
In Canada, the Canadian Transportation Agency (CTA) regulates the maximum amount of time an airline can keep passengers on the tarmac. According to Regulation 84/98, Air Canada must not keep passengers on board an aircraft for more than 90 minutes without providing an update on the situation and an estimated departure time.
Exceptions to the 90-Minute Rule
There are certain exceptions to the 90-minute rule, where Air Canada may extend the delay:
- Safety and Security: If there are safety or security concerns, such as inclement weather, mechanical issues, or potential threats, Air Canada may delay the departure for an indefinite period.
- Customs and Immigration: In cases of prolonged customs or immigration procedures, Air Canada may delay the departure until these processes are completed.
- Air Traffic Control: If air traffic control restricts departures due to congestion or airspace management issues, Air Canada may experience delays beyond its control.
Passenger Rights and Responsibilities
As an Air Canada passenger, you have certain rights during tarmac delays:
- Information: Air Canada must provide regular updates on the delay status and the estimated departure time.
- Food and Water: Air Canada must provide food and water to passengers who have been on the tarmac for more than two hours.
- Medical Assistance: If you require medical assistance during the delay, Air Canada must arrange for appropriate care.
- Compensation: In some cases, you may be eligible for compensation for prolonged tarmac delays.
Strategies for Handling Tarmac Delays
To mitigate the inconvenience of tarmac delays, consider these strategies:
- Stay Informed: Monitor the Air Canada website or app for flight updates and estimated departure times.
- Communicate: If you have any concerns or need assistance, speak to a flight attendant or customer service representative.
- Document the Delay: Keep a record of the time spent on the tarmac, any announcements made by the airline, and any expenses incurred due to the delay.
- Consider Legal Options: If Air Canada violates the 90-minute rule or fails to meet its obligations, you may consider filing a complaint with the CTA or exploring legal action.
Air Canada’s Response to Tarmac Delays
Air Canada has implemented policies and procedures to minimize tarmac delays and ensure passenger comfort during these situations. These include:
- Proactive Communication: Air Canada aims to provide timely updates and estimates to passengers on the tarmac.
- Passenger Care: Flight attendants are trained to assist passengers with any needs they may have during the delay.
- Contingency Plans: Air Canada has contingency plans in place to handle extended delays, such as providing food, water, and medical assistance.
Seeking Compensation for Prolonged Tarmac Delays
If Air Canada violates the 90-minute rule or fails to meet its obligations, you may be eligible for compensation. The CTA may impose fines on airlines for non-compliance. Passengers may also file a complaint with the CTA or pursue legal action to seek compensation for expenses incurred or damages suffered due to the delay.
Beyond “Conclusion”: Navigating Tarmac Delays with Confidence
Understanding your rights and knowing how long Air Canada can legally keep you on the tarmac is crucial for navigating these potentially stressful situations. By staying informed, communicating with the airline, and considering legal options if necessary, you can ensure your rights are protected and minimize the inconvenience of tarmac delays. Remember, your comfort and well-being are of paramount importance, and airlines have a responsibility to treat passengers with respect and provide reasonable accommodations during extended delays.
FAQ
1. How long can Air Canada keep me on the tarmac without providing an update?
According to Regulation 84/98, Air Canada cannot keep passengers on the tarmac for more than 90 minutes without providing an update on the situation and an estimated departure time.
2. What should I do if Air Canada violates the 90-minute rule?
You should document the delay and any expenses incurred, and consider filing a complaint with the CTA or exploring legal options.
3. What compensation can I receive for a prolonged tarmac delay?
Compensation may include reimbursement for expenses incurred during the delay, such as meals, accommodation, or transportation, as well as damages suffered due to the delay.
