What To Know
- This blog post will delve into the intricacies of United Airlines’ wheelchair assistance program, empowering you with essential information to ensure a seamless and dignified travel experience.
- If you need to cancel or modify your wheelchair assistance request, contact United Airlines as soon as possible.
- Their wheelchair assistance program is a testament to this commitment, ensuring that individuals with mobility limitations can enjoy the freedom to travel with dignity and ease.
Navigating airports and airplanes can be challenging for individuals with mobility limitations. United Airlines, renowned for its commitment to inclusivity, has implemented comprehensive wheelchair assistance services to cater to the needs of passengers with disabilities. This blog post will delve into the intricacies of United Airlines’ wheelchair assistance program, empowering you with essential information to ensure a seamless and dignified travel experience.
Types of Wheelchair Assistance
United Airlines offers various wheelchair assistance options tailored to the specific needs of passengers:
- Standard Wheelchair Assistance: This service provides assistance with boarding, deplaning, and navigating terminals, ensuring a smooth and hassle-free airport experience.
- Electric Wheelchair Assistance: For individuals with more severe mobility limitations, electric wheelchairs offer enhanced convenience and support throughout the airport and during flights.
- Personal Wheelchair Assistance: Passengers may bring their personal wheelchairs onboard the aircraft for continued mobility during the flight.
Eligibility Criteria
To qualify for wheelchair assistance from United Airlines, passengers must meet certain eligibility criteria:
- Passengers with physical disabilities or mobility impairments that limit their ability to move freely.
- Passengers who require assistance with boarding, deplaning, or navigating airport terminals.
- Passengers who can transfer to and from a wheelchair independently or with minimal assistance.
Booking and Requesting Assistance
Requesting wheelchair assistance from United Airlines is a straightforward process:
- Online Booking: During the online booking process, select the “Wheelchair Assistance” option under “Special Assistance.”
- Phone Booking: Call United Airlines’ reservations department at 1-800-864-8331 to book your flight and request wheelchair assistance.
- Check-In: At the airport check-in counter, inform the agent that you require wheelchair assistance.
Airport Assistance
Upon arrival at the airport, proceed to the designated wheelchair assistance counter. A trained agent will assist you with:
- Boarding and deplaning the aircraft
- Navigating terminals, including check-in, security, and baggage claim
- Connecting to other flights
In-Flight Assistance
During the flight, United Airlines’ cabin crew is fully equipped to provide assistance to passengers with disabilities:
- Stowing and retrieving luggage
- Assisting with meal service
- Providing medical assistance if necessary
Personal Wheelchairs
Passengers are permitted to bring their personal wheelchairs onboard United Airlines flights. However, certain restrictions may apply:
- Wheelchairs must be collapsible and fit within the designated storage space in the aircraft cabin.
- Batteries must be disconnected and secured.
- Wheelchairs may be subject to inspection by security personnel.
Cancelling or Modifying Assistance
If you need to cancel or modify your wheelchair assistance request, contact United Airlines as soon as possible. You can do this online, via phone, or at the airport check-in counter.
Fees
United Airlines does not charge any fees for wheelchair assistance. However, passengers may incur additional charges for checked baggage or special services.
Commitment to Inclusivity
United Airlines is dedicated to providing an inclusive and accessible travel experience for all passengers, regardless of their abilities. Their wheelchair assistance program is a testament to this commitment, ensuring that individuals with mobility limitations can enjoy the freedom to travel with dignity and ease.
Frequently Discussed Topics
1. Can I request wheelchair assistance for a connecting flight?
Yes, you can request wheelchair assistance for connecting flights when booking your ticket or at the gate.
2. What if I need assistance with my personal wheelchair on the aircraft?
Cabin crew members are trained to assist with stowing and retrieving personal wheelchairs.
3. Is there a weight limit for checked wheelchairs?
Yes, there may be weight limits for checked wheelchairs. Contact United Airlines for specific information.
4. Can I bring my emotional support animal on the aircraft?
Yes, United Airlines allows emotional support animals on flights. However, you must provide documentation from a healthcare professional.
5. What if I have a disability that is not visible?
You can still request wheelchair assistance if you have a disability that is not visible. Simply inform the airline of your needs.
