What To Know
- This comprehensive guide will empower you with the knowledge and steps on how to request wheelchair assistance from United Airlines, ensuring a smooth and stress-free journey.
- Ask for a wheelchair to accompany you to your gate and assist with boarding.
- If your wheelchair assistance request is related to a medical condition, you may need to provide medical documentation to support your request.
Traveling with disabilities can be daunting, but United Airlines understands the importance of providing accessible and comfortable experiences for all passengers. This comprehensive guide will empower you with the knowledge and steps on how to request wheelchair assistance from United Airlines, ensuring a smooth and stress-free journey.
How to Request Wheelchair Assistance Online
1. Visit United’s Website: Navigate to United.com and sign in to your MileagePlus account.
2. Select “My Trips”: Locate the “My Trips” tab and click on it to view your upcoming flights.
3. Choose Your Flight: Select the flight you wish to request wheelchair assistance for.
4. Add Special Services: Scroll down and click on “Add Special Services.”
5. Choose Wheelchair Assistance: Select “Wheelchair Assistance” from the list of options.
6. Specify Type of Assistance: Indicate whether you require assistance with boarding, deplaning, or both.
7. Provide Details: Enter any additional information or preferences regarding your wheelchair needs.
8. Save Changes: Click on “Save Changes” to complete your request.
How to Request Wheelchair Assistance by Phone
1. Call United’s Reservations Line: Dial 1-800-864-8331 to speak to a United Airlines representative.
2. Provide Flight Details: Inform the agent of your flight number, date, and destination.
3. Request Wheelchair Assistance: Clearly state that you require wheelchair assistance.
4. Specify Type of Assistance: Indicate whether you need help with boarding, deplaning, or both.
5. Provide Personal Information: Share your name, contact information, and any specific wheelchair requirements.
6. Confirm Request: Verify the details of your wheelchair assistance request with the agent.
How to Request Wheelchair Assistance at the Airport
1. Arrive Early: Allow ample time for check-in and wheelchair assistance procedures.
2. Inform Check-In Agent: Let the check-in agent know that you require wheelchair assistance.
3. Request Assistance: Ask for a wheelchair to accompany you to your gate and assist with boarding.
4. Wait for Assistance: A wheelchair attendant will be dispatched to meet you at the designated meeting point.
5. Provide Details: Inform the attendant of your specific wheelchair needs and destination.
Types of Wheelchair Assistance
United Airlines offers various types of wheelchair assistance to cater to different needs:
- Standard Wheelchair: A basic wheelchair for passengers who can transfer independently.
- Aisle Wheelchair: A wheelchair that can navigate aircraft aisles for passengers who have difficulty walking.
- Electric Wheelchair: A motorized wheelchair for passengers who require powered assistance.
- Stair-Climbing Wheelchair: A wheelchair designed to climb stairs for passengers who cannot use escalators or elevators.
Tips for Requesting Wheelchair Assistance
- Request Early: Make your request as early as possible to ensure availability and avoid last-minute inconveniences.
- Be Specific: Clearly state your wheelchair needs and any special requirements.
- Confirm Details: Double-check the details of your wheelchair assistance request with United Airlines before your flight.
- Arrive Early: Give yourself extra time at the airport to allow for wheelchair assistance procedures.
- Be Patient: Wheelchair assistance may take some time, so be patient and understanding.
Exceptions and Limitations
- International Flights: Wheelchair assistance on international flights may vary depending on the destination and local regulations.
- Specific Equipment: United Airlines may not be able to accommodate certain types of specialized wheelchairs.
- Medical Conditions: In some cases, medical documentation may be required to support wheelchair assistance requests.
Beyond the Airport: Wheelchair Assistance on Connecting Flights
If you have connecting flights, inform the wheelchair attendant at your departure airport of your connecting flight details. They will coordinate with the ground staff at your connecting airport to ensure seamless wheelchair assistance throughout your journey.
FAQ
Q: Is there a fee for wheelchair assistance with United Airlines?
A: No, United Airlines provides wheelchair assistance free of charge for all eligible passengers.
Q: Can I request wheelchair assistance for my companion?
A: Yes, you can request wheelchair assistance for a companion traveling with you. Inform the United Airlines representative of their specific needs.
Q: What if I need wheelchair assistance for a medical condition?
A: If your wheelchair assistance request is related to a medical condition, you may need to provide medical documentation to support your request.
Q: Can I bring my own wheelchair on the plane?
A: Yes, you can bring your own wheelchair on most United Airlines flights. However, it must meet the airline’s size and weight restrictions.
Q: What if I have additional questions or need assistance?
A: You can contact United Airlines‘ Disability Assistance team at 1-800-228-2744 for further assistance or inquiries.
