What To Know
- Whether you’ve made a typo, need to update a married name, or have other reasons for requesting a name change, this guide will provide all the necessary information.
- In certain cases, Air Canada may not permit a name change on a ticket.
- If you have purchased a ticket with a travel agent, you must contact them to request a name change.
Yes, Air Canada does allow name changes on tickets under certain conditions and fees. Whether you’ve made a typo, need to update a married name, or have other reasons for requesting a name change, this guide will provide all the necessary information.
Types of Name Changes Permitted
Air Canada permits the following types of name changes:
- Typographical errors
- Name changes due to marriage, divorce, or legal name changes
- Changes to nicknames or abbreviated names
- Gender marker changes
Fees and Restrictions
The cost and restrictions associated with name changes vary depending on the type of change and the fare class of your ticket.
Typographical Errors: Free of charge within 24 hours of booking.
Name Changes Due to Legal Reasons: $100 CAD for domestic flights and $150 CAD for international flights.
Other Name Changes: Fees vary depending on the fare class.
Procedure for Requesting a Name Change
To request a name change, you can contact Air Canada through the following channels:
- Online: Visit the Air Canada website and navigate to “Manage My Booking.”
- Phone: Call the Air Canada Customer Service line at 1-888-247-2262.
- Airport: Visit an Air Canada ticket counter at the airport.
When requesting a name change, you will need to provide the following information:
- Your booking reference number
- The passenger’s current name
- The passenger’s new name
- Proof of identity (e.g., passport, driver’s license)
- Legal documentation (if applicable)
Exceptions to the Name Change Policy
In certain cases, Air Canada may not permit a name change on a ticket. These exceptions include:
- Name changes that result in a different passenger traveling on the ticket.
- Name changes requested within 24 hours of the flight departure.
- Name changes for tickets that are non-refundable or non-changeable.
Refunds and Exchange Fees
If you request a name change after the flight has departed, you will not be eligible for a refund. However, you may be able to exchange your ticket for a new one at a fee.
Additional Information
- Name changes can only be made for the passenger’s first or last name.
- Middle names can be changed without incurring a fee.
- If you have purchased a ticket with a travel agent, you must contact them to request a name change.
- Air Canada reserves the right to deny a name change request at its discretion.
Frequently Asked Questions
Q: Can I change my name on a non-refundable ticket?
A: No, name changes are not permitted for non-refundable tickets.
Q: How long does it take to process a name change request?
A: Name change requests are typically processed within 24 hours.
Q: What happens if I need to change my name after the ticket has been issued?
A: You can request a name change by contacting Air Canada. However, you may incur a fee and the request may not be approved.
